Policy — o.ggeguH
Version 1. Effective 2026-11-06.
If an item arrives damaged or is not what you ordered, reply to your order confirmation email with the order number and photographs of the item and packaging. The team will review the case and arrange the appropriate resolution.
Contact the team before sending anything back. Eligibility depends on the condition of the item, hygiene requirements for oral-care products, and the rules that apply in your market.
Approved refunds are returned to the original payment method. The time it takes to appear depends on the payment provider and your bank.
Do not send a return before the team confirms the return step. For an order-specific question, reply to your order confirmation email.